Frequently Asked Questions
-
By far my most frequently asked question! It’s 244 ;)
-
These policies are current as of 2025
Masking is required for the entire duration of your appointment. I will also be masked during the appointments and running an air purifier at all times.
If you are feeling ill or have recently been exposed to Covid-19 (or other infectious disease), please reschedule your appointment. If you arrive at your appointment visibly ill (sniffling, coughing, hoarse, etc) you will be asked to reschedule and cancellation fee will be charged.
Please do not bring additional people with you to your appointment (You may bring one guest if you require physical assistance. If you are under 18, you may bring a parent/guardian). There is a lobby or a coffee shop available if someone needs to wait for you.
Please do not bring food to your appointment. If you have a longer appointment and need to eat, let me know in advance and we can plan for a break. Beverages are ok, please only lower your mask briefly to take sips.
-
Thank you for your interest in scheduling with me!
I do have a waitlist for new clients. The link to join the waitlist can be found here.
Please note, joining the waitlist does not guarantee that I will be able to schedule you. I would love to see each and every client but unfortunately that is not possible. I will do my very best to fit you in if I can or give a referral to another stylist that will be a good fit for you!
-
I understand that life happens and sometimes we can’t make it to our appointments! If you are unable to make your appointment, I kindly request 24 hour notice via text or email. (Please do not use Instagram, Facebook, etc. to cancel as I don’t always see those messages)
If you cancel less than 24 hours in advance, a cancellation fee of 50% of the scheduled service will be charged to the card on file. If no card is on file the cancellation fee is owed prior to re-booking the appointment.
No-show appointments will be charged 100% of the scheduled service that was missed. If your appointment time has lapsed by 15 minutes with no contact, that is considered no-show.
If you are feeling ill or have recently been exposed to Covid-19, please reschedule your appointment. If you arrive at your appointment visibly ill (sniffling, coughing, hoarse, etc) you will be asked to reschedule and a cancellation fee will be charged.
-
I allow up to 15 minutes after your scheduled appointment to arrive. Please notify me as soon as possible if you are running late.
If you arrive later than 15 minutes after your scheduled time, it is possible we can’t complete the service that day and a cancellation fee may be charged. I will do my best to accomodate as much of the service as possible in the remaining time, but this can not always be accomplished and we may have to cancel.
My pricing is time based and the appointment price will begin at the scheduled appointment time, even if you are late.
-
I understand that the prices listed for services may seem hard to navigate! This is because each head of hair is different and can take varying amounts of time and product to get to the finished result.
If you'd like a price quote before your service, please reach out via text or email and I will be happy to provide this for you!
Because services can take a variable amount of time and product, the quote provided may be a price range rather than an exact price. I will do my best to be as accurate as possible.
-
Yes! I offer free 15-minute consultation appointments if you want to ask questions or need help coming to a decision. If you need a little more in-depth advice and knowledge, you can schedule an extended 30-minute consultation for $25.
-
Please don’t be shy if something isn’t working, I want you to love your hair! I guarantee my work and if something is not quite right I do provide complimentary adjustments. Please contact me within a week of your original appointment to let me know if something is wrong and to set up a time to make the necessary adjustments.
What if I changed my mind?! If the service was performed as agreed upon and you just changed your mind, (example: you wanted a bob, got a bob, but then decided you actually want a pixie) that is considered a new service and will be charged the regular service price.
-
That’s ok! It definitely happens and I want you to have products you’re excited to use. I’m happy to accept lightly used products for return or exchange.
-
While rare, allergic reactions to hair color can occur at any time, even if you have previously colored your hair without issues. If you are someone who is prone to allergic reactions, had previous reactions to color, or if this is the first time you will be getting your hair colored, I do recommend a patch test. If you would like to schedule a patch test prior to your appointment please contact me by text or email. By not scheduling a patch test, you are declining to have one performed. Patch test must be performed at least 24 hours prior to service.
-
A strand test is sometimes needed prior to color, and most often is done before lightening or color-removal services. I sometimes will recommend a strand test if you have colored your hair at home, used henna or metallic dyes, or have had previous salon services which may result in damage (perms, relaxers, bleach, etc) If you think you might need a strand test before your appointment please contact me by text or email. I may also determine at the beginning of your service that a strand test is required before proceeding with the color service.
-
Yes! This is a newer trend and I’m happy it is catching on. I completely understand that sometimes you need some quiet time! You can let me know prior to your appointment or at the beginning of your appointment that you’d like a silent service and I’ll keep the conversation to just what’s needed for consultation.
-
I kindly request that you do not bring anyone to your appointment. The studio is a very small space and does not allow much room for extra bodies.
I also do not provide services for children, I request that clients be age 13 or older. If you are under 18 you may bring a parent/guardian to our appointment if you wish.
-
Yes! If you need to get some work done, this is fine with me. Bring your laptop, jump on that conference call, I have free wifi! I only ask that you don’t use headsets or headphones that might interfere with your hair service.